Privacy Policy

Privacy and Cookie Policy

Optima is a brand of Soiltech. At Soil-Tech Solutions B.V., we attach great importance to the privacy of users of our website. To safeguard your privacy as effectively as possible, we apply a number of core principles:

  • Informing: We aim to inform you as clearly as possible about how and why we process personal data. We do this through this privacy statement.
  • Limiting data collection: We carefully ensure that our collection of personal data is limited to only what is truly necessary for the proper functioning of the website and the services you use.
  • No marketing based on personal data: We do not share personal data with third parties for marketing purposes and only send commercial mailings with your explicit consent.
  • Your data stays with us: We do not share your personal data with other parties unless this is necessary to provide the requested service or if we are legally obliged to do so.
  • Security: We take appropriate security measures to protect your personal data. We also require this from parties that process personal data on our behalf.
  • Respect for your legal rights: Under the law, you have various rights. In this privacy statement, we inform you about these rights.

In this privacy statement, you can read how we put these core values into practice and how we respect and protect your right to privacy.

What do we use your personal data for?

Depending on the services we offer through the website, the personal data you provide through our website may be used for the following purposes.

Contact form

If you have questions, you can always contact us by completing the contact form. You will be asked to provide your name, contact details, and a description of your question. This information is used to process your request. It may also be used to improve our services and, only if you have given permission, to inform you about our products and services.

Improving our services

We may use your data to improve our services, but only if you have provided the data for that purpose or have given us permission to do so. This may include, for example, feedback submitted through a complaints form or consent you have given for the use of cookies.

We will not process your personal data for purposes other than those described above unless you have given prior consent or we are legally permitted or required to do so.

On what legal grounds do we process your personal data?

We only process your personal data on the basis of a legal ground. For the purposes described above, we process your personal data on the following legal bases:

  • Performance of a contract: For purposes related to providing our services, for example to process your order.
  • (Explicit) consent: For purposes related to granting access to and enabling the use of website functionalities, placing cookies, and sending newsletters.
  • Legitimate interest: In certain cases, we have a legitimate interest in processing your personal data, for example when using cookies to improve our services that have no or limited impact on your privacy.
  • Legal obligation: For purposes related to processing and retaining customer data, we may have a legal obligation. We are also legally required to retain certain information related to orders placed with us.

What personal data do we collect?

By using the website and the services available on it, you leave certain data with us. We only store and use personal data that is directly provided by you or clearly intended to be processed by us.

Depending on the service you use, we may collect the following data through the website:

  • Your contact details (email address, telephone number);
  • Your name, address, and place of residence;
  • Payment details and billing address;
  • Click and browsing behavior;
  • Device information / (pseudonymized) IP address.

Data of persons under 16 years of age

Our website and/or services are not intended to collect data from website visitors under the age of 16. However, we cannot verify whether a visitor is older than 16. We therefore encourage parents to be involved in the online activities of their children to prevent data from being collected without parental consent.

If you believe that we have collected personal data about a minor without such consent, please contact us.

Disclosure to third parties

Your data will expressly not be shared with third parties, except with parties directly involved in the performance of the agreement between you and us, or if required by law.

Parties we may engage in order to provide our services include:

  • Hosting providers and software suppliers;
  • Payment service providers and delivery services;
  • Our sister company Van Iersel Compost.

Security

We take the protection of your data seriously and take appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized changes. If you believe your data is not properly secured or there are indications of misuse, please contact us.

Retention period

Your personal data will never be retained longer than necessary for the purposes described in this privacy statement or on the website, unless a legal obligation requires otherwise.

Third-party websites

This privacy statement does not apply to third-party websites linked to this website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We therefore recommend that you read the privacy statements of these websites before using them.

Cookies

We use cookies on this website. A cookie is a small text file stored in the browser of your computer, tablet, or smartphone during your first visit to this website. These cookies ensure the website functions properly and remember your preferences.

Cookies are also used to optimize the website. During your first visit to our website, we informed you about these cookies and requested your permission to place them.

You can disable cookies by configuring your browser to stop storing cookies. In addition, you can delete all previously stored information through your browser settings.

Use of permanent cookies

With the help of permanent cookies, we can recognize you when you revisit our website. This allows the website to be tailored to your preferences. If you have given consent for cookies, we can also remember this through a cookie, so you do not have to repeat your preferences every time.

Permanent cookies can be removed through your browser settings.

Use of session cookies

With the help of session cookies, we can see which parts of the website you viewed during your visit. This enables us to better adapt our services and products to the browsing behavior of our visitors.

These cookies are automatically deleted once you close your web browser.

Use of analytical cookies

We keep statistics on our website, but this is always done in a fully anonymized or pseudonymized manner. For statistical purposes, we may use the following applications.

Leadinfo

We use the lead generation service of Leadinfo B.V., Rotterdam, the Netherlands. This tool recognizes company visits to our website based on IP addresses and shows us publicly available information such as company names or addresses.

In addition, Leadinfo places two first-party cookies to evaluate user behavior on our website and processes domains from form inputs (e.g., “Leadinfo.com”) to correlate IP addresses with companies and improve services.

More information is available at www.leadinfo.com.

You can opt out via: https://www.leadinfo.com/en/opt-out
After opting out, your data will no longer be registered by Leadinfo.

Google Analytics

Where Google Analytics has been activated, cookies from the American company Google are placed through our website as part of the Analytics service. We use this service to monitor and report on how visitors use the website.

This tool has been configured in a privacy-friendly manner. For example:

  • We have not allowed Google to use the Analytics information obtained for other Google services;
  • IP addresses are pseudonymized;
  • We have concluded a data processing agreement with Google.

The information collected by Google may be transferred to and stored on servers in the United States. Google adheres to the Privacy Shield principles and participates in the Privacy Shield program of the U.S. Department of Commerce. This means there is an adequate level of protection for the processing of personal data.

Changes to this privacy and cookie statement

We reserve the right to make changes to this statement. We recommend that you consult this statement regularly so that you remain informed of any changes.

Accessing, modifying, and deleting your data

You have the right to access, correct, or delete your personal data. In addition, you have the right to withdraw any consent for data processing or object to the processing of your personal data by Soil-Tech Solutions B.V., as well as the right to data portability.

This means you can request that we send the personal data we hold about you in a computer file to you or another organization designated by you.

You can send requests for access, correction, deletion, data transfer, withdrawal of consent, or objections regarding the processing of your personal data to the contact details below. We will respond as quickly as possible.

Please clearly identify yourself so that we can ensure we do not modify or delete the data of the wrong person.

You can contact us via:

Dutch Data Protection Authority

Soil-Tech Solutions B.V. would also like to inform you that you have the right to lodge a complaint with the supervisory authority in the country where you are established. In the Netherlands, this authority is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Questions and feedback

We regularly review whether we comply with this privacy policy. If you have any questions about this privacy policy, please contact us using the contact details below.